We’ve made it easy for you to receive the help you need.
Click the button to call the Surgery for any appointments you may want to book.
Alternatively, you can click the button opposite for our Online Consultation service. These options will help to free up our phone lines, allowing the most urgent and important calls to be seen to as soon as possible.
Please note - you may be offered an appointment with a member of the wider healthcare team. See our home page for more information on the services available.
Online consultations are available from 7:30am Monday to Friday from Monday 15th January.
Appointments.
Booking an appointment at Winyates Health Centre
How to book an appointment.
All consultations are by appointment only at Winyates Health Centre. Our GP appointments are available to book on the day only from 8:30am. Nurse appointments can still be pre-booked.
Please contact us on 01527 513888. There are slots for urgent appointments every day, so if you’re in need of one of these appointments then please call us as soon as the line opens at 8.30am.
We have text reminders for all appointments, so you’ll receive a message before your appointment to remind you, however we suggest you still keep a note of when your booked appointments are scheduled!
Booking via Phone
Most of our appointments are booked via phonecall. If you’d like to book an appointment, please click the button above or call us on 01527 513888. The Healthcare Navigation Team will ask some questions on behalf of the GP before booking you an appointment, as it may be more appropriate for them to refer you to a different service, such as urgent care or A&E. This is all based on the GPs advice and guidance, so please be patient with our team!
We also offer telephone consultations. This is usually for general medical advice where your problem may be resolved by getting guidance from a trusted source. These calls would happen on the same day on the number that you provide. Please let our healthcare navigator know if you would prefer a telephone or face to face consultation.
Booking Online - Patient Triage
We have the option for patients to book consultations online - simply click the Online Service button above to book an appointment for a consultation. When you complete the online form, a member of the team will respond within an hour. This service is available from 7:30am on weekdays and will close once capacity has been reached.
Extended Access
We provide a number of hours each week early morning, evenings and Saturdays. You can book these appointments via Patient Triage or via the receptionist. We open these appointments at the end of every month for the following month.
Home Visits and Telephone Advice.
Home Visits
Home visits are available for patients who are housebound. All home visits will be organised by a clinician, with more serious or urgent visits taking priority. If possible, please call the Surgery on 01527 513888 before 11:30am if you require a home visit, to give the clinician time to plan the visits.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Telephone Advice
Telephone advice is accessible by contacting our Reception on 01527 513888 and asking for telephone advice from a GP or Practice Nurse, after which someone will be in touch to give you advice over the phone.
Cancellations.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange… But please tell us!
You can cancel by calling 01527 513888 or by logging in to your preferred online service (such as the NHS App). Please click the relevant button below to cancel your appointment.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments - as missed appointments cost the NHS money and make it harder for the rest of our local community to access appointments with us.
We offer a text reminder service that will alert you the day before your appointment.
Need help urgently?
Patients with urgent requirements will always be seen on the same day—but if you have an emergency you don’t think is appropriate for us, or we are closed, you should call the following numbers:
999
Patients with very serious or life-threatening health conditions, such as chest pain, severe bleeding or loss of consciousness, should phone 999 without delay.
NHS 111
Patients who are unsure whether to visit A&E for their condition, or have an urgent medical need outside of our opening hours, should call NHS 111.
NHS 111 – Choose ‘Option 2’ For Urgent Mental Health Support Is Now Live
Patients needing urgent mental health advice in Herefordshire and Worcestershire can now access the Herefordshire and Worcestershire 24-hour Urgent Mental Health Helpline via NHS 111. This follows an extension to the 111 service, enabling people across the country to access their local mental health service by dialling 111 and choosing ‘option 2’ for urgent mental health support.